Our Promise to You
The physicians and staff at CommUnityCare are committed to providing quality care in a friendly, caring and efficient environment. We believe all patients have a right to have their cultural, psychological, spiritual, and personal values, beliefs and preferences respected. We are committed to service excellence. This means all staff receives customer service training and patient satisfaction is measured on an ongoing basis. Our Core Values are: Respect, Integrity, Dependability, Teamwork and Quality.
We will work with the community as peers with open eyes and a responsive attitude to provide the right care, at the right time, at the right place.
-A message from Leslee Froehlich, Interim Chief Executive Officer
Last year was a tremendous year of growth for our organization – caring for an additional 10,000 people in our community. We are now halfway through the 2013 fiscal year and that growth continues. For the first six months we are slightly ahead of budgeted patient visits, which also represents a 13% increase over last year.
This growth has not gone unnoticed in the community. In April we were highlighted as one of the largest health clinics in Austin by the Austin Business Journal in its annual healthcare edition. When we break it down, CommUnityCare is the health home of 1 in every 15 people in Travis County.
While this type of recognition is exciting for our organization, it only speaks to part of who we are at CommUnityCare. We cannot be CommUnityCare without community - it is who we are, it is who we care for. When we hired Elizabeth Marrero as our Community Relations Manager last year, I was struck by her definition of the job – educating the community about CommUnityCare, and educating CommUnityCare sites about the communities they are serving.
We have seen that community spirit become more alive at CommUnityCare in the past year. It is not just the Community Relations staff, but also practice leaders, providers, staff and Board members all coming together with the neighbors that we care for and designing the health services that they need.
Nowhere has this investment in community involvement been more apparent than Dove Springs. We have participated in community leadership groups, had meet the doctor events, engaged community leaders about the clinic, and added services based on this ongoing dialogue. We are sponsoring another community health activity in May, geared towards outreach and health education.
This is not the only community where relationship development is underway. The same can be said both in neighborhoods ?nd special populations across the practice. Being community is what sets us apart from other large medical practices in Travis County. It is about building relationships and meeting the special needs of the people we serve. What could be more patient-centered than knowing and caring for our community in ways that matter to them?
Central Health and CommUnityCare, a 501(c)(3) non-profit corporation, are jointly a Health Center grantee under 42 U.S.C. 254b. As a Federally Qualified Health Center, Central Health and CommUnityCare are a deemed Public Health Service employee under 42 U.S.C. 233 (g)-(n). This provides Federal Tort Claim Act liability coverage for both entities as well as its employees.